Terms of service

Welcome to SOULHO. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Us

This website is operated by SOULHO STORE LTD. Throughout the site, the terms "we", "us" and "our" refer to SOULHO.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We aim to display our products, colours and descriptions as accurately as possible. However, colours may vary depending on your screen or device.

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

4. Pricing

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

We reserve the right to change prices without notice. The price charged will always be the price displayed at the time your order is placed.

5. Orders

Once you place an order, you will receive an order confirmation by email. This confirmation does not mean your order has been accepted.

We reserve the right to refuse or cancel any order if:

  • A product is unavailable
  • Payment cannot be authorised
  • Pricing or product information is incorrect
  • Fraudulent or suspicious activity is suspected

If we cancel your order after payment has been taken, you will receive a full refund.

6. Payment

Payments are processed securely through Shopify Payments and our authorised payment providers. We do not store your payment card details.

7. Shipping

Delivery times provided are estimates only and are not guaranteed.

SOULHO is not responsible for delays caused by couriers, customs, weather conditions or circumstances outside our control.

Please ensure your delivery address is accurate before placing your order.

8. Returns and Refunds

Please refer to our Refund Policy for full details regarding returns, exchanges and refunds.

9. Intellectual Property

All content on this website, including images, graphics, logos, branding, product designs, text and website content, is owned by SOULHO STORE LTD or licensed to us.

You may not reproduce, copy, distribute or use any content without our prior written permission.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with the operation or security of the website
  • Copy or exploit any part of the website without permission
  • Upload malicious software or harmful code
11. Limitation of Liability

To the fullest extent permitted by law, SOULHO shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or our products.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page and take effect immediately upon publication.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about these Terms of Service, please contact us at:

SOULHO STORE LTD
Email: caroline@soulho.co.uk
Website: www.soulhostore.com