RETURNS

We aim to ensure every customer is completely satisfied with their experience with SOULHO, including our service and products. If for any reason you are not satisfied with your purchase, you have 14 days from receiving your order to notify us that you wish to make a return. You then have a further 14 days to send your item(s) back to us.

To be eligible for a return, your item(s) must have all original tags and labels attached and remain unworn, unwashed, unused and in their original condition and packaging.

Returns that do not meet these requirements will not be accepted. Items returned without tags or labels will be rejected.

If these conditions are not met, we will notify you by email that your return has not been approved. In this case, you will have the option to have the item returned to you at your own expense. If you refuse to accept the return delivery, we reserve the right to retain the item and the amount paid for the original order. Items returned to us worn will not be eligible for a refund and will be returned to you.

HOW TO RETURN

To make a return, please follow the instructions on the returns form provided with your order and send your item(s) to:

SOULHO RETURNS
PO BOX [XXXXX]
LONDON
[POSTCODE]

If you have misplaced your returns form, please email hello@soulho.co.uk to request a new one.

Customers are responsible for paying their own return shipping costs. We strongly recommend using a tracked shipping service and retaining your proof of postage until your refund has been processed.

SOULHO cannot be held responsible for returned parcels that are lost or damaged in transit.

REFUNDS

Once your return has been received and approved, please allow up to 10 working days for your refund to be processed. Your refund will be issued to your original payment method.

We do not currently offer exchanges.

Original shipping costs are non-refundable, except where required by your statutory rights. Duties, taxes and customs fees are also non-refundable except where required by law.

INTERNATIONAL RETURNS

International customers are responsible for the cost of returning their item(s), including any applicable duties, taxes or customs fees.

If an international parcel is rejected due to unpaid duties, taxes or customs fees and is returned to us with charges to pay, these charges may be deducted from your refund along with any non-refundable original shipping costs, where legally permitted.

If you experience any issues returning your item(s) to us, please email hello@soulho.co.uk